Join the Team at Techmedix
At Trusted Cyber, our technicians are more than just IT support—they’re frontline defenders of our clients’ digital environments. As a technician here, you’ll work in a fast-paced, team-driven setting where reliability, clear communication, and quick problem-solving are top priorities. We pride ourselves on delivering world-class support with a personal touch, empowering businesses to operate securely and efficiently
Tier 1 Support Technician
Job Title: Tier 1 Support Technician
Location: Plano, TX / Hybrid Remote
Company: Trusted Cyber
Job Type: Full-Time
About Techmedix:
Trusted Cyber is a growing Managed Service Provider (MSP) focused on delivering reliable IT solutions to small and mid-sized businesses. We pride ourselves on responsive service, technical excellence, and a strong customer-first approach.
Position Summary:
As a Tier 1 Support Technician, you’ll serve as the first point of contact for clients experiencing technical issues. In this role, exceptional customer service, clear communication, and fast, reliable support are paramount. You’ll troubleshoot common problems, escalate complex issues, and maintain the level of professionalism that our clients expect and value.
Key Responsibilities:
Serve as the initial contact for client support requests via phone, email, or remote tools
Provide timely, accurate resolution of routine technical issues (e.g., login problems, printer support, software setup)
Document all incidents, actions, and resolutions in the ticketing system
Escalate more complex or unresolved issues to Tier 2 support
Adhere to internal documentation, scripts, and SLAs
Support client onboarding/offboarding in systems like Microsoft 365 and Active Directory
Deliver a customer-focused experience with patience, clarity, and a problem-solving mindset
Requirements:
1+ years of experience in a help desk or technical support role (MSP experience a plus)
Strong customer service skills with a demonstrated ability to handle technical inquiries professionally
Working knowledge of Windows OS, Microsoft 365, and basic networking
Excellent verbal and written communication
Familiarity with remote support tools and ticketing systems (e.g., ConnectWise, Ninja RMM)
Preferred Certifications:
CompTIA A+, Network+, or related industry certifications
What We Offer:
Competitive salary
Growth opportunities within a collaborative, tech-savvy team
Exposure to diverse client environments and evolving technologies
Salary 50,000+ Per Year